Get in Touch

Have questions about AnalChain? Need enterprise support? We're here to help.

Enterprise Support

Professional deployment assistance, custom integrations, and dedicated support for enterprise customers.

  • 24/7 technical support
  • 100K+ threat intelligence database access
  • Priority bug fixes and features
  • Compliance consulting
Request Enterprise Support

Community Support

Free community-driven support through our GitHub repository and discussion forums.

  • GitHub issue tracking
  • Community discussions
  • Open source contributions
  • Documentation and guides
Join Community

General Inquiries

Questions about features, pricing, partnerships, or anything else related to AnalChain.

  • Product questions
  • Partnership inquiries
  • Media and press
  • General feedback
Ask Question

Enterprise Support Request

For enterprise inquiries, please create a detailed issue on our GitHub repository with the following information:

  • Company name and your role
  • Team size and implementation timeline
  • Primary use case (AML, risk assessment, investigation, etc.)
  • Specific requirements or integration needs
  • Contact information for follow-up
Create Enterprise Support Request

Enterprise requests are typically responded to within 2-4 business hours. For urgent matters, please mention "URGENT" in your issue title.

General Contact

For general questions, feature requests, or bug reports, please use our GitHub repository:

Bug Reports

Found an issue? Report it so we can fix it.

Report Bug
Feature Requests

Have an idea for improvement? Share it with us.

Request Feature
General Questions

Need help or have questions about AnalChain?

Ask Question
Partnerships

Interested in partnering with us?

Partnership Inquiry

Frequently Asked Questions

Quick answers to common questions

Enterprise support requests are typically answered within 2-4 business hours. General inquiries receive responses within 24-48 hours. For urgent technical issues, enterprise customers receive priority support.

Phone support is available for enterprise customers as part of our professional support packages. Community users can access support through our GitHub repository and discussion forums.

Yes! Our enterprise support includes custom deployment assistance, integration help, and ongoing technical guidance. We can work with your team to ensure AnalChain meets your specific infrastructure and compliance requirements.

Enterprise customers receive compliance consulting as part of our support packages. This includes guidance on regulatory requirements, best practices for blockchain analytics, and help designing compliance workflows.

We welcome partnerships with technology providers, compliance software vendors, and system integrators. Contact us through the partnership inquiry option to discuss collaboration opportunities and integration possibilities.

Expected Response Times

Enterprise Support

2-4 hours

Priority technical support for enterprise customers

General Inquiries

24-48 hours

Standard response for general questions and feedback

Community Support

Variable

Community-driven support through GitHub and forums